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TERMS AND CONDITIONS
Handmade House is an artist cooperative run by 12 artists who manage the day-to-day store operations.
In addition, we have 70-80 artists who sell with us.
This page, along with our Privacy Policy, tells you the terms and conditions Handmade House uses to sell
the craft listed on our website. Please read these terms and conditions carefully and make sure that you
understand them before placing an order.
SERVICE AVAILABILITY
At present our site is only intended for use in Canada. We do not accept orders from individuals outside
this country unless picked up in Saskatoon or delivered in Canada.
SHIPPING AND DELIVERY
• All orders are processed within 3 business days. Orders are not shipped on weekends or
holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few
days. Please allow additional days in transit for delivery. If there will be a significant delay in
shipment of your order, we will contact you via email or telephone.
• You will receive a Shipment Confirmation email once your order has shipped containing your
tracking number(s). All orders will be insured and shipped by expedited Canada Post and are
insured.
CHANGING OR CANCELLING ORDERS
To change or cancel your order before receipt of the order confirmation, please email us at
hmadehouse@gmail.com
STOCK AVAILABILITY
Handmade House tries to ensure a good stock of craft. However, some craft may sell faster than we
predict. If the item you have ordered is not available, we will let you know if we can obtain more. If we
cannot get the item, we will cancel your order immediately and let you know by email.
Many of our craft items are “one of a kind” and are for sale in both our Saskatoon store and online.
Before selling an item in the store, we check the online order requests, but from time to time an order
may overlap or be missed. We apologize if this happens and will try to help you find a similar item.
CONFORMITY OF THE PRODUCTS
As craft is put into the online store, we try to provide a clear and comprehensive description as well as a
picture. We welcome questions before you make a purchase. Please remember that all the craft is hand
made and may not look exactly like the picture.
PRICE AND PAYMENT
The price of the craft and our delivery charges are in Canadian dollars. We charge GST and provincial tax
for Saskatchewan (6%). Prices and delivery charges may change from time to time, but changes will not
affect any orders which have already been confirmed.
Shipping charges are calculated for each item purchased. If we can safely package items together and
reduce shipping costs, we will issue a refund to you.
TO PAY FOR YOUR ORDER
We offer a secure online purchase method. Payment for all craft must be by credit card. We accept
payment with Visa, MasterCard and American Express credit cards. Phone-in orders are not accepted.
DAMAGES
Please save all packaging materials and the damaged work. Take a picture showing the packing
and damaged craft and email to hmadehouse@gmail.com We will contact you about next
steps and determine if it is necessary to return the item. We will either provide a refund or help
you find a replacement.
RETURNS
We will accept returned items within 30 days of purchase. Items must be unused and in resalable
condition. Personal use items such as earrings cannot be returned. Our return policy allows for exchange
of an item or receipt of a gift certificate for the value of the items. There are no cash refunds.
We do not refund shipping fees.
You will need to arrange your own return.
• Contact us before posting your return – hmadehouse@gmail.com
• Make sure your items are securely packaged and keep proof of shipping as we cannot be
responsible for your goods while in transit to us

COMPLAINTS
If you have a complaint or problem with any aspect of our service or the craft we offer, please email us
at hmadehouse@gmail.com We take all complaints extremely seriously and we will try to rectify any
problem quickly and effectively.
All complaints will be acknowledged within 1 working day and will be resolved as soon as possible. We
will always keep you informed throughout the process of resolving your complaint and we will keep the
details of your complaint confidential. We always welcome feedback from our customers and are
continually looking at ways to improve our service.

PRIVACY POLICY
PERSONAL INFORMATION WE COLLECTION
Two types of information are automatically collected whenever you visit the Handmade House online
store:
Device Information
The following information is automatically collected whenever you are on our site:
• information about your device, including information about your web browser, IP address, time
zone, and some of the cookies that are installed on your device.
• as you browse the site, we collect information about the individual web pages or products that
you view, what websites or search terms referred you to the site, and information about how
you interact with the Site.
Order Information
Additionally when you make a purchase or attempt to make a purchase through the site, we collect
certain information from you, including your name, billing address, shipping address, payment
information, email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect to fulfill any orders placed through the site (including
processing your payment information, arranging for shipping, and providing you with invoices and/or
order confirmations).
We also use this Order Information to:
• Communicate with you
• Screen our orders for potential risk or fraud
We use the Device Information that we collect to help us screen for potential risk and fraud (in
particular, your IP address), and more generally to improve and optimize our Site (for example, by
generating analytics about how our customers browse and interact with the Site, and to assess the
success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use the information, as described
above. For example, we use Wix.com to power our online store - Wix.com provides us with the online
platform that allows us to sell our crafts to you. Your data may be stored through Wix.com’s data
storage, databases and the general Wix.com applications. They store your data on secure servers behind
a firewall.
The direct payment gateway, Stripe, offered through Wix.com and used by Handmade House adheres
to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort
of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the
secure handling of credit card information by our store and its service providers.
We also use Google Analytics to help us understand how our customers use the website. You can opt
out by contacting us.
DATA RETENTION
When you place an order through the site, we will maintain your Order Information for our records
unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time to reflect, for example, changes to our practices or
for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a
complaint, please contact us by e-mail at or by mail using the details provided below:
HOW WE USE INFORMATION
When you place an order with us we require certain information, such as personal details, order,
address(es) and payment particulars, so that we can process your transaction and deliver your goods.
PERSONAL INFORMATION
The personal information which we hold will be held securely in accordance with our internal security
policy and the law. Access to customer account information is limited to staff who require immediate
access to process orders. We use full login and password controls to protect the information held. Our
site uses secure server software to protect your information. All information is encrypted and protected
in accordance with the law.
The transmission of information via the internet is however not completely secure. Although we will do
our best to protect your personal data, we cannot guarantee the security of your data transmitted to
our site. Any transmission is at your own risk.
DISCLOSURE OF YOUR INFORMATION
We will not pass your information to any third parties outside of Canada Post for delivery purposes.
CONTACT US
Should you wish to gain a copy of the personal information we hold on you please contact us
on hmadehouse@gmail.com We welcome your questions, comments and requests regarding our
Privacy Policy. If you need more information about our privacy policy
ADDRESS
710 Broadway Avenue, Saskatoon, Saskatchewan. S7N 1B4